Client Service Team: Who We Are and What We Do

May 09, 2024

IMPORTANT DISCLOSURE INFORMATION

The following presentation by New England Capital Financial Advisors, LLC (“NECFA”) is intended for general information purposes only.  No portion of the presentation serves as the receipt of, or as a substitute for, personalized investment advice from NECFA or any other investment professional of your choosing.  Please see additional important disclosure at the end of this penetration. A copy of NECFA’s current written disclosure Brochure discussing our advisory services and fees is available upon request or at www.newenglandcapital.com.

Client Service Team: Who We Are and What We Do

Hello, my name is Lindsey Larson, and I am New England Capital’s Client Service Lead. I want to take this time to introduce our Client Service Team and explain our role here at New England Capital.

Our goal is to deliver consistent and responsive service and I hope you’ll find this information helpful and useful when deciphering who you should go to with which questions.

Our Client Service Team is made up of five team members including myself: Michelle Acanfora, Deborah McConnell, Martina Lakhaisy and Samantha Byron. You may have touched base with one or all of us at one point or another while being a client of New England Capital. We operate as a direct link between you and your advisor and can be your source for anything that doesn’t require giving financial recommendations or advice.

Below I have outlined some items Client Service can assist our clients with:

  • Appointment Scheduling – If you need to schedule an appointment of any kind with your advisor, we can make sure we get you on their calendars or at the very least we will schedule a call back to avoid the possibility of playing phone tag. In addition to in-person appointments here in our Meriden office, we also offer Zoom appointments and Phone appointments. If you are referring a family member or friend to meet with us for the first time, they can contact our team and we will set up their initial Connect meeting with an advisor.
  • Money Movement – If you need to take a distribution or make a contribution, whether it be one time or need it set up periodically, we are the team to help you with those requests. If you need to add or remove a bank account from your investment account, we will walk you through the process. Just a friendly reminder, we cannot take money movement requests through written form. If you email in a money movement request, a member of our client service team will reach out to verbally confirm.
  • Informational updates –When there are changes you need made to your account records, whether it be updating an address, adding a seasonal address, change of phone numbers, emails, or name – we would be more than happy to provide you assistance in making those changes. Keeping us up to date with these changes is very important for not only our record keeping but for your financial plan.
  • Paperwork – Some money movement and informational updates require paperwork. We are the team who gathers and completes the necessary paperwork needed to accomplish your goals. Once all parties have signed, we then process your completed paperwork and serve as the liaison between you and the custodian. When the paperwork is processed and the action is completed, we follow up with the client and confirm everything is in good order.

If you have questions or requests for statements, account reports, tax documents or mailings from the custodian, we can certainly help with those items as well.  If you need help logging into your accounts online, we can provide you with the appropriate links and instructions to log in. We have two staff members – Michelle and Martina who are a Notary Public If clients need any documents notarized.

In addition to calling our office we also have an email address exclusively available for our clients to reach us. Service@newenglandcapital.com is monitored by our team during office hours. This is a great alternative to emailing your advisor directly. There are times an advisor can be away from their desk for hours at a time in back-to-back meetings and utilizing this inbox may get you an answer in a timelier fashion. I truly encourage our clients to keep this email address handy.

I hope you find this segment to be informational and provide some clarification as to what the Client Service Team does for you at New England Capital. Our clients are our absolute top priority and I encourage you to use us as a resource and guidance on any questions you may have. If we don’t have the answer, we will make sure you are directed to the right person who will have the answer. Our goals are tied to your goals, and we want to help you successfully implement your financial plans.

 

IMPORTANT DISCLOSURE INFORMATION

Please remember that past performance is no guarantee of future results.  Different types of investments involve varying degrees of risk, and there can be no assurance that the future performance of any specific investment, investment strategy, or product (including the investments and/or investment strategies recommended or undertaken by New England Capital Financial Advisors, LLC [“NECFA”]), or any non-investment related content, made reference to directly or indirectly in this blog will be profitable, equal any corresponding indicated historical performance level(s), be suitable for your portfolio or individual situation, or prove successful.  Due to various factors, including changing market conditions and/or applicable laws, the content may no longer be reflective of current opinions or positions.  Moreover, you should not assume that any discussion or information contained in this blog serves as the receipt of, or as a substitute for, personalized investment advice from NECFA. To the extent that a reader has any questions regarding the applicability of any specific issue discussed above to his/her individual situation, he/she is encouraged to consult with the professional advisor of his/her choosing. NECFA is neither a law firm nor a certified public accounting firm and no portion of the blog content should be construed as legal or accounting advice. A copy of the NECFA’s current written disclosure Brochure discussing our advisory services and fees is available for review upon request or at www.newenglandcapital.comPlease Note: NECFA does not make any representations or warranties as to the accuracy, timeliness, suitability, completeness, or relevance of any information prepared by any unaffiliated third party, whether linked to NECFA’s web site or blog or incorporated herein, and takes no responsibility for any such content. All such information is provided solely for convenience purposes only and all users thereof should be guided accordingly. Please Remember: If you are a NECFA client, please contact NECFA, in writing, if there are any changes in your personal/financial situation or investment objectives for the purpose of reviewing/evaluating/revising our previous recommendations and/or services, or if you would like to impose, add, or to modify any reasonable restrictions to our investment advisory services.  Unless, and until, you notify us, in writing, to the contrary, we shall continue to provide services as we do currently. Please Also Remember to advise us if you have not been receiving account statements (at least quarterly) from the account custodian.